Shipping Policy

Last Updated: March 5, 2023

1. Shipping Methods

We offer various shipping methods to meet your needs. Standard shipping typically takes 3-5 business days within Nairobi and 5-7 business days for the rest of Kenya. Express shipping options are available at checkout for faster delivery.

2. Shipping Costs

Shipping costs are calculated based on the weight of your order, the shipping method selected, and your delivery location. The exact shipping cost will be displayed at checkout before you complete your purchase. We offer free standard shipping on orders above KSh 5,000.

3. Delivery Times

Delivery times are estimates and not guaranteed. Factors such as order processing time, payment verification, and carrier delays may affect the actual delivery date. We will provide tracking information once your order has been shipped.

4. International Shipping

We currently ship to select countries in East Africa. International shipping times vary by destination and may take 7-14 business days. Additional customs fees, taxes, and duties may apply for international orders and are the responsibility of the recipient.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can also track your order by logging into your account on our website or by contacting our customer service team.

6. Shipping Restrictions

Certain products may have shipping restrictions due to size, weight, or regulatory requirements. We reserve the right to cancel orders that cannot be shipped to your specified address.

7. Lost or Damaged Packages

If your package is lost or damaged during transit, please contact our customer service team within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue and may require photos of damaged items.

8. Address Changes

If you need to change your shipping address after placing an order, please contact us immediately. We cannot guarantee that address changes can be made once an order has been processed or shipped.

9. Delivery Attempts

For deliveries requiring a signature, if you are not available to receive your package, the carrier will typically make multiple delivery attempts and may leave a notice with instructions for rescheduling or pickup.

10. Contact Information

If you have any questions about our shipping policy or need assistance with a shipment, please contact our customer service team at shipping@techify.co.ke or call +254 712 345 678.

If you have any questions about our shipping policy, please contact us at info@techify.co.ke or call us at +254 712 345 678.